SALUD

Multidisciplinary team for the health council of the Junta de Andalucía

Make something

A complete team for the maintenance of Systems for the Ministry of Health of the Junta de Andalucía

Challenge

Get the strategic project of maintenance of systems for the Ministry of Health of the Junta de Andalucía has been a great challenge for Emergya.

This project focuses on the maintenance of computer systems of the central services of the Ministry of Health, the center of data processing, applications and systems and network administration.

A large project, because it also includes 24x7 support to address the alerts and incidents that can occur in the system, which translates into serving more than 2,000 users throughout the Andalusian territory.

It has required the search of a very specific specialization team, due to the multidisciplinary nature of the service and the difficulty of working with critical systems that also require a great and special attention.

Solution

Finding a specialized multidisciplinary team has been a major challenge to successfully overcome the project. We need 10 highly specialized professionals to cover all the needs that the client demanded.

Currently the team is providing support services to the area of: systems, databases, communications and perimeter security.

We are a team in which the best experts in each subject are found.

We have: a systems analyst, a communications analyst, a security analyst, a DBA (database administrator), 3 technical assistance technicians and security technician, a communications operator and a systems operator.

The team provides support services in different areas but also, the customer has at all times with the 24x7 support team of Emergya attending the alerts or incidents that may occur in the system.

Continuous follow-up with the client, a highly qualified team with high technical skills and certifications both methodologically and technologically, make exceeding the client's expectations with success.

Results

A maintenance of the systems satisfactory for the client.

✔ Customer satisfaction with the team.

✔ IT infrastructure maintained and without notable incidents.

✔ Less number of incidents, thanks to preventive maintenance and continuous improvement.

✔ 24x7 critical infrastructure monitoring.

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