DKV

Maintenance of the portals of a global brand with a wide national route

Make something

Emergya assumes the maintenance of the secure DKV corporate portals

Challenge

DKV group is an insurance company that operates in Spain for more than 10 years as subsidiary of Ergo, one of the most largest insurance group in Alemany and Europe. The medical network is conformed to 30.000 sanitary professional y 1.000 concerted centers.

DKV Seguros is betting on Emergya to carry out the maintenance of all its corporate web pages, including the integrated e-commerce on its main website:

The main challenge we face, was to acquire the knowledge both functionally and architecturally used in the current production environments.

Assimilating the processes of deployments through the Capistrano tool or the configuration of a cache system such as Varnish has been a challenge that, once achieved, positions us as a benchmark company with the ability to face the different problems that customers demand from us.

DKV

Solution

Key aspects in the relationship with DKV to establish success

We analyze the systems as much preproduction as production in order to assimilate and adapt their systems following the guide of good practices that the Drupal community recommends to follow in the development and maintenance of websites in Drupal 8.

Therefore, we adapt to the technical requirements that suppose an technical infraestructure already assembled.

In Emergya we are aware of the need to offer an effective service to our clients when it comes to providing answers to specific problems in production environments.

Because of that, we have a Customer Service Center responsible for monitoring the webs and meet the demands of the first level, committing ourselves to offer the best service to our clients.

We use the agile SCRUM methodology process in order to minimize risks, increase productivity and work in collaboration with the client. In this way, we organize the tasks in sprints in a consensual manner with the client, and we monitor daily the progress of the project that is going from one state to another. In this way, we get the alignment of the points of view of both DKV and Emergya.

Results

The satisfied client and the measurable results are the best visiting card.

  • Product knowledge by the client.

  • Customer Support solving the first level incidents

  • Satisfactory adaptation to technical requirements

  • Correct configuration to the production environment

We want to help you achieve your digital objectives. Let's talk!
base pixel px
Convert
Enter PX px
or
Enter EM em
Result