Support center

centro de soporte 24/7

Support center

Ensuring our clients' peace of mind is our priority. The most complete and innovative solution for each necessity.

We care about you

Hiring our Support Center is a guarantee against incidents and setbacks in your questions and doubts coming from your users.
Why choose us?
centro de soporte por que elegirnos

Support Center

  • Company with a solid experience of over 12 years.
  • Wide-ranging multidisciplinary team.
  • We use a wide number of technologies.
  • International presence.
  • Constant innovation We work to ensure the success of our clients.

 

 

Creating value
valor diferencial soporte

Creating value

  • Security in your projects: we manage your incidents instantly.
  • Adapted to every need: bilingual Spanish and English support.
  • We have TIER II availability in the infrastructure used by our support centre.
  • Capacity to adapt to the ANS (agreement level of service) of our clients.
  • Integration with most of the market tools for the automation of our clients' processes.
Tasks
tareas centro de soporte

Support center tasks

  • Collect the incidents of our users.
  • Resolve incidents within the assigned protocol.
  • Climb to a higher level if necessary.
  • Carry out your follow-up.

Services

Our support center offers you the following services:
reportes soporte 24/7
Reports
Informing you periodically of all the incidents managed.
monitorización
Monitoring
Providing tools to monitor the services we support.
ticket soporte
Tickets
With an advanced ticketing tool for the quick management of your incidents and requests.

Information and transparency

We detail exactly what the Support Centre does for you.
soporte tickets

Advanced dashboards with all the relevant information:

  • Call log
  • Tickets handled
  • Quality of the service
  • Results of the satisfaction surveys

Find out about our services

Results are the key, but we are also concerned about the experience during the project. We cover all the project life cycle to assure the success.
We want to help you achieve your digital objectives. Let's talk!
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