We care about you
Hiring our Support Center is a guarantee against incidents and setbacks in your questions and doubts coming from your users.
Why choose us?
- Company with a solid experience of over 12 years.
- Wide-ranging multidisciplinary team.
- We use a wide number of technologies.
- International presence.
- Constant innovation We work to ensure the success of our clients.
- Security in your projects: we manage your incidents instantly.
- Adapted to every need: bilingual Spanish and English support.
- We have TIER II availability in the infrastructure used by our support centre.
- Capacity to adapt to the ANS (agreement level of service) of our clients.
- Integration with most of the market tools for the automation of our clients' processes.
Support center tasks
- Collect the incidents of our users.
- Resolve incidents within the assigned protocol.
- Climb to a higher level if necessary.
- Carry out your follow-up.
Our support center offers you the following services:
Informing you periodically of all the incidents managed.
Providing tools to monitor the services we support.
With an advanced ticketing tool for the quick management of your incidents and requests.
Information and transparency
We detail exactly what the Support Centre does for you.
Advanced dashboards with all the relevant information:
- Call log
- Tickets handled
- Quality of the service
- Results of the satisfaction surveys
Find out about our services
Results are the key, but we are also concerned about the experience during the project. We cover all the project life cycle to assure the success.