When process automation meets AI, it not only increases performance and efficiency but also minimizes errors. This is how Iris Global has managed to streamline daily operations and reduce risks in crucial business processes.

Few things are more intuitive than asking a question or making a request aloud. And that is why smart speakers are so successful. MAPFRE has made it easier to access its car insurance information by taking advantage of this growing trend.

Acciona's Services division had a clear objective: to successfully deal with queries from its large direct labor workforce. To achieve this, they opted for a technology that allows 24/7 labor queries to be resolved efficiently and closely without overburdening the HR department.

We built for Planeta Formación y Universidades a system for producing their corporate sites, which reduces costs, improves their performance and facilitates the work of the editors.

MAPFRE was looking for a conversational solution that would allow it to customize its virtual assistants to different markets and countries, guaranteeing a unique user experience. To this end, we developed a virtual assistant generation platform based on Dialogflow.

More and more sectors are joining the digital transformation. And this technological change is accelerating in one area in particular: banking. Find out why this trend is happening and how the BiOSBank project has responded to it.

Several years ago, EVO Banco decided to offer a virtual assistant to its customers. But this company is much more than a product. It is about relationships and people. For this reason, they concluded to look for a partner to offer better assistance to its users through its conversational agent.

Liberbank's marketing actions are aimed at attracting more users. And they also aim to get their existing customers to take up other services they offer. However, there was a lack of immediacy in the time lapse between the customer leaving the website and receiving the marketing action. For this reason, the company needed to find an innovative solution that would allow it to improve its results.

In many cases, taking out hospitality insurance is a manual, tedious and complex process. But thanks to several Google Cloud Artificial Intelligence tools, MAPFRE has managed to reduce the processing time from one week to just 12 minutes.

Through the Repsol Digital Street Map, users can obtain the same service as always, but digitally. However, the adaptation to this new format still had room for improvement thanks to Google Maps Platform technology.

The outbreak of the pandemic in March 2020 posed a huge challenge for Liberbank: to respond with agility to the regulatory demands arising from the health crisis and to remain close to its customers at a tricky and uncertain time. The solution came in the form of a Virtual Assistant based on Dialogflow and Google Cloud Platform technology. 

Many companies believe that virtual assistants create rejection among users. However, at Meliá they opted for a conversational voice agent, based on Google AI, to improve their Customer Experience Center, which serves customers from all over the world in 7 languages.