20 August, 2019 Privacy Policy Personal data privacy policy You can consult Emergya's Privacy Policy at this link. Quality Policy Emergya's management is committed to providing quality services to its customers. In this line, it assumes the will to continuously improve the effectiveness of its management system and to comply with all applicable requirements, including legal and regulatory requirements, as well as those subscribed by the organization itself. Emergya's Management declares its commitment to Quality through this Quality Policy and undertakes to disseminate it to all levels of the company and to provide the necessary resources for its compliance. The basic principles of Emergya's Quality Policy are as follows: To ensure the satisfaction of your needs and expectations, enhancing the maximum quality of our products and services, understood as: Adapting the product to the customer's requirements. Strict compliance with specifications. Creating solid, robust and reliable products. Pursuit of excellence in the quality of the services provided, understood as: Meeting agreed on deadlines thanks to Emergya's capacity and resources. Fostering the establishment of a long-lasting relationship with our clients, which allows their loyalty to Emergya. Solvency in the resolution of problems that may arise during the implementation of the product, with a reduced response time. Maximum attention to our human resources, guaranteeing their technical quality through continuous control and promoting their training, qualification, professionalism and dynamism, as the main tools for service quality. Application of new technologies, promoting our commitment to innovation. Support, continuous advice and rigorous monitoring throughout the useful life of the product. Environmental Policies Policies that will govern the organization in terms of the environment: Emergya will generate as little waste as possible as a means of minimizing the impact of its activities on the environment. Emergya will comply with the requirements it subscribes to concerning its environmental aspects. Specifically, an integrated environmental management system will be used by the UNE-EN ISO 14001:2015 standard. The minimization of the effects of environmental impacts shall be understood as a consequence of the minimization of the significance of the related environmental aspects, which is achieved by acting primarily on the magnitude and nature of these aspects. In other words, environmental work at Emergya will always aim to minimize the significance of environmental aspects. In addition to these points, the following principles will be taken into account in our environmental policy: Emergya will establish its internal procedures and processes taking into account the environmental impact throughout the life cycle of the electronic equipment it uses as working tools. Emergya will encourage the use of electronic document management to avoid excessive use of paper. Emergya will practice recycling as electronic solutions to avoid pollution. Environmental awareness is considered a fundamental element in the training of Emergya employees. Environmental performance Environmental Aspects ACTIVITY SPAIN CHILE Paper Consumption (waste) Work performance Less than 25 bins of 40 liters per year Less than a bin of 40 liters per year Paper (purchases) Work performance, printing and reproduction of documents, etc. Between 100 and 300 boxes of 5 packs of 500 sheets/box per year Between 30 and 60 packs of 500 sheets/box per year Food Breaks Less than 6 packaging bins, 6 organic bins and 6 paper bins per week Less than 3 packaging bins, 3 organic bins and 3 plastics bins per week Electrical equipment Replacement of obsolete equipment, obsolete components, etc. Less than 2 boxes of approx. 25 large units (PCs and peripherals) and less than 50 small units (mice, cards, phones, etc.) per box Less than a box of approx. 5 large items (PCs and peripherals), and less than 50 small items (mice cards, phones, etc.) per box Toner and inks Document reproduction Less than 3 bins of toner/ink per year Less than 20 toner/ink per year Electricity Consumption of electricity and air conditioner of the facilities More than 120kW/person/trimester Between 80kW/person/trimester and 120kW/person/trimester Equipment Installation of equipment, internet purchases Less than 3 carton boxes of 40 liters per week Less than a carton box of 40 liters per week Cleaning products Cleaning of facilities Less than 60 empty containers per year Between 120 and 250 empty containers per year Batteries Use of wireless peripherals, remote controls, etc. Less than 50 and 50 units per year Less than 50 and 50 units per year Lamps and bulbs Replacement of fluorescent elements and unusable bulbs, etc. Between 15 and 30 units per year Less than 15 units per year Supplier Evaluation Criteria Below are 4 criteria by which a supplier is evaluated at Emergya: Fulfillment of Objectives When contracting a supplier, pre-contract objectives are set, and they must be met by the supplier to be contracted Technical capacity Quality of products and/or services Value for money Incident reporting During the service provided, incidents not unrelated to the service may occur and must be resolved: - Incidents of the equipment - On the impact on the project or product - On the provider itself (non-sexist language, punctuality and presence). Track record. Success/failure ratio in previous collaborations Payment facilities and financing Information security Compliance with established security standards - Attendance report - Communication - Type of information to be transmitted Environment Certification of an environmental management system (not applicable for Self-Employed) Environmental operational control compliance Non-conformities that are opened to them Environmental aspects and impacts throughout the life cycle from the design of purchased products Compliance with the 4 established criteria will guarantee that you will be eligible for future contracts. Otherwise, you will become an ineligible supplier for the Company.
